COVID-19 Information

Important information for Singapore patients accessing treatment

Update as at Friday 19 Jun’20: 

Phase 2 of Re-Opening

Singapore Enhanced Social Distancing Measures – COVID-19 Alert

As Singapore moves into Phase 2 of Re-Opening, the enhanced social distancing measures under the COVID-19 alert will continue to apply for all people residing in Singapore. We will continue to provide care at our Icon Cancer Centre and Icon Haematology sites for patients by advanced appointments with default safe distancing principals, as stipulated by Ministry of Health, Singapore:


Our clinical team will continue to triage patients before their scheduled appointments, in accordance with the Government’s criteria based on health status assessments and safe distancing principals. Please note the following:

  • If you are feeling unwell, with fever, cough, or have flu-like symptoms before your scheduled appointment, you are required to contact the clinic before your appointment to speak to our nurse to seek further advice.
  • Icon staff will also personally contact you in advance to reconfirm your appointment.
  • For patients who are unable to travel to our clinic for a in-person appointment, we will be offering telemedicine and medication home delivery (prescription medications only) to support your health and wellbeing.

Your health remains important to Icon and our doctors and we will seek to still support you under these measures.

If you have any questions or concerns regarding your treatment during this period, please reach out to our Concierge mobile on (65) 8597 6128 or contact the clinic directly.

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Important information for ASEAN patients accessing treatment in Singapore (access to remote support services)

Update as at Friday, 19 Jun’20: 

Singapore Border Restrictions – Phase 2 of Re-Opening

In line with COVID-19 alerts, the Border Control Measures during phase 2 of re-opening for short-term visitors travelling into Singapore which will affect our patients coming into Singapore for treatment, remain unchanged. Please be informed that short-term visitors will NOT be allowed to enter Singapore as of Monday 23rd March 11.59pm until further notice, unless they obtain a waiver or require urgent medical evacuation.

Supporting you to access the medical care you need is incredibly important to Icon and our doctors. If you have been receiving care at Icon Cancer Centre and Icon Haematology, our team will continue to support you during this challenging period. Icon will provide the following remote support services to meet your healthcare needs:

  • Telemedicine services are available for consultations with Icon doctors when you are in your home country
  • Home delivery of medication, based on prescription only, to most ASEAN countries including Indonesia and Vietnam
  • Access to a shared care network via Icon’s healthcare partners overseas, which can be arranged should you need treatment or medical care in your home country
  • Application for medical waiver and medical evacuation to travel to Singapore for treatment and medical care on case to case basis (Subject to MOH Singapore’s approval)

To seek assistance or for more information, please WhatsApp our dedicated medical concierge hotline during office hours:

  • For English and Mandarin: +65 9830 2049 or +65 9754 8216
  • For Bahasa Indonesian: +65 8597 6128
  • For Vietnamese: +65 9225 4782

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COVID-19: keeping you safe

As we continue to face the COVID-19 (Coronavirus Disease 2019) global pandemic, we want to reassure you that we are undertaking the most stringent hygiene practices and screening measures to ensure the safety of our patients, doctors and staff within our centre.

Icon has enforced all Ministry of Health (MOH) recommendations and have installed extra screening stations across all our clinics to ensure the safety of our patients and visitors in and out of the clinics, including:

  • Checking temperature and general symptoms of all patients and visitors
  • All patients are required to complete a health declaration form
  • Screening for travel history. People who have travelled to heightened areas of concern (Mainland China, Republic of Korea, Italy, Iran, France, Germany, Spain) in the last 14 days and/or been in close contact with a confirmed COVID-19 case are not permitted into the clinic
  • Continuing to monitor the health of our staff and have procedures in place to ensure we can continue to provide care during this time

What to do if you are currently receiving treatment

If you are currently receiving treatment please continue to go to the clinic for treatment and take precautions when travelling to and from your appointments – always practice good personal hygiene and wear a mask.

We will isolate patients and visitors who fit the current MOH suspected case definitions for COVID-19 who then may be referred to the nearest A&E or escalated to MOH for further management. If you are feeling unwell please call the clinic ahead of your visit.

What will happen if I contract COVID-19 during my treatment?

At Icon, we manage many conditions with a wide variety of treatments and are well prepared to manage your safety and the safety of our staff if you do develop COVID-19. At this point in time you may need a temporary break from treatment, treatment after-hours or in a dedicated protected treatment area, or treatment at another site. Your doctors will carefully consider what is the best approach in your circumstance.

If you have a fever after treatment or develop flu-like symptoms

As per general direction by your doctor and nursing team it is always important to monitor your health. If you develop a fever contact the clinic immediately. We advise closely monitoring your health and to look out for new or worsening symptoms and call your clinic if you are feeling unwell.


Alongside the measures Icon is taking in line with the Ministry of Health guidelines to ensure the safety of our patients at our clinics, here are some general steps cancer patients can take to help protect from infections such as COVID-19.

Observe good personal hygiene and wash hands regularly

Most infections travel through the oral route. It is important to practice good hand hygiene and always wash your hands before every meal and make sure you wash your hands with soap and water for about 20 seconds and sufficiently dry them. If you don’t have access to fresh water, carry around a hand sanitiser that contains high alcohol content. Also try to avoid touching your face frequently, particularly with unclean hands.

Practice social distancing

Social distancing is one of the best ways that you can reduce your risk of exposure to COVID-19. Stay 1.5 metres away from others and avoid shaking hands, hugging and kissing others.

Avoid contact with people who are sick

Avoid close contact with people who are unwell or showing symptoms of illness. Steer clear of crowded places and wear a mask if you have respiratory symptoms such as a cough or runny nose. If you have been in contact with a confirmed COVID-19 case please monitor your health and self-isolate and call your doctor to seek medical advice immediately.



It is important to remain calm and vigilant during this time. Icon is taking every precaution to prevent spread of the virus and ensure the safety of our patients, doctors and staff. Please continue to check the Ministry of Health website and/or Facebook page for updates on the evolving situation.

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